FAQ

Mironova Art (NobleArts OÜ) acts strictly as an intermediary platform. The legally binding contract of sale is formed directly between the Client (Buyer) and the Seller (Creator or Dealer). Mironova Art is not a party to this contract and does not take physical possession of items, except when “Mironova Gallery” is the listed seller.

All interactions, agreements, and disputes are governed by the laws of Estonia, European Union, and International Law when applicable.

Mironova Art provides Services to addresses within all countries except for Iran, Iraq, the Russian Federation, North Korea, Lebanon, Libya, Belarus, Afghanistan, Somalia, Sudan, South Sudan, Syria, Venezuela, Yemen, Zimbabwe, Congo, Liberia, Cuba, CAR, DRC, Haiti, Eritrea, and Turkmenistan.

“Caveat Emptor” means “Buyer Beware.” The Client is responsible for examining the item's description, high-resolution photos, dimensions, and condition provided by the Seller before making a purchase.

The platform is open to Creators (emerging and established artists) and Dealers (galleries, shops, or individual agents). New artists must apply through a dedicated Application Form.

Termination or suspension can occur without notice if a user: (a) violates any platform policies; (b) provides false or misleading information; (c) behaves abusively or insults platform staff; (d) fails to update inventory leading to “ghost sales”; or (e) breaches EU laws.

Upon termination, all rights and licenses will be revoked, and all account data, including purchase history, will be permanently deleted. Unless the account is terminated due to the Seller offering products at lower prices outside the platform, any remaining balance will be transferred to the Seller's bank account within 14 days.

Yes. According to the Shipping Policy and Content Guidelines, the Seller is obligated to ensure the Item is adequately insured during transit for its full value unless otherwise agreed between the Seller and the Client in writing.

The Seller is responsible for arranging and paying for insurance. If the Seller fails to insure the item or the insurance is insufficient, the Seller bears the full financial risk of loss or damage.

Sellers must be transparent with Clients regarding any additional insurance costs for high-value items and must collaborate with reliable shipping partners experienced in handling delicate goods.

In the event of a return, the Seller is responsible for covering both the return shipping costs and the return insurance to protect the item on its way back.

No. Mironova Art has no control over and holds no liability for the acts, omissions, or policies of Shipping Service Providers.

Mironova Art does not currently offer fulfillment services. Items purchased from different sellers are shipped separately from their respective locations.

The Seller commits to relinquishing physical possession of any Products to the Client within five (5) working days of confirming that the Client has paid the Total Purchase Price for the respective order.

If delivery is not initiated within the specified 5-day period, the Client may choose one of the following options:

• Receive a full refund for the order, which will be initiated by Mironova Art within 14 working days upon request.
• Receive a 5% discount for every 2 days the initiation of delivery is overdue, with the maximum discount capped at 20%.
• If the discount option is chosen, the entire loss of profit associated with the discount is the responsibility of the Seller.

No, shipping timeframes are estimates and do not guarantee exact dates of delivery. These estimates are based on the destination point and the chosen shipping service or method, such as standard or express.

The price includes the Seller's margin but excludes shipping fees, specialized packaging (e.g., wooden crates), insurance premiums, and customs duties.

The Client is the “Importer of Record.” This means the Client is solely responsible for all import duties, taxes, and brokerage fees required by their local customs authorities. If the destination country of an order is within the EU, Mironova Art does collect VAT during the checkout process, which is added to the total sum of the order.

Title to the item and the risk of its loss pass to the Client only when: (1) full payment is confirmed, and (2) the item is physically delivered to the Client or their legal representative.

The Seller must include: (a) a Commercial Invoice; (b) a signed Certificate of Authenticity (if applicable); (c) a Packing List; (d) Harmonized System (HS) Codes; and (e) Export Control documents if the item has national/cultural significance.

Shipping costs are typically calculated at checkout based on the item's weight, dimensions, and destination. In certain cases — such as irregularly sized parcels or high-risk items — shipping quotes may instead be provided in writing by the Platform and/or the Seller via official communication channels.

If the painting has glass, it must be taped in an “X” shape with painter's tape. The surface must be covered with acid-free glassine paper, wrapped in bubble wrap, protected with foam corner protectors, and placed in a sturdy double-walled corrugated box or wooden crate.

Sculptures must be “floated” in a box or crate with 5–10 cm of cushioning (foam/bubble wrap) on all sides to prevent any shifting during transit.

Textiles must be rolled on a tube (never folded) and placed in a moisture-proof sleeve. Graphics/Prints must be placed between acid-free boards or in heavy-duty tubes with at least 2 cm of overhang for edge protection.

Each item must be individually wrapped in bubble wrap and separated by dividers or cushioning within a sturdy box to prevent contact between items.

The Client must inspect the package's exterior in the presence of the courier. If damage is visible, the Client must either refuse the delivery or sign the receipt with a clear “damaged” reservation.

The Client must notify Mironova Art at support@m-art.global within 24 hours of delivery (after the order has been received), providing photos of the packaging and the damaged item.

Signing a delivery receipt without a reservation generally signifies that the item was received in good condition, which may void subsequent insurance or damage claims.

Under EU consumer laws, Clients have 14 calendar days from the date of delivery to request a return and refund for most items without giving a reason.

(a) Custom-made or personalized commissions; (b) Perishable/expired goods; (c) Items unsealed after delivery that are unsuitable for return due to hygiene (e.g., bedding/tableware); (d) Items inseparably mixed with others after delivery.

Refunds are processed within 14 days after the Seller receives the returned item and confirms it is in its original condition.

No. Original shipping fees are non-refundable. The Client is responsible for these costs, while the Seller covers the return shipping costs.

The Creator (or Dealer) retains all copyrights. However, by listing an item, the Seller grants Mironova Art a worldwide, royalty-free license to use the images and descriptions for promoting the platform.

Sellers must remove items immediately if they are sold outside the platform. Failure to do so leads to “ghost sales,” which is a serious breach of policy.

Parties must enter a “Negotiation Phase” and attempt to resolve the conflict in good faith before taking any legal action.

The platform retains the right to adjudicate and provide the final resolution for disputes between Users, unless the matter requires involvement of legal authorities.

All claims must be brought within one (1) year after the claim arises.

If negotiations fail, disputes are settled exclusively in the national courts of Estonia.

The site uses essential and statistical cookies. Mironova Art does not currently acknowledge “Do Not Track” browser signals.

Data is shared only with necessary service providers (shipping, payment processing) and as required by law. Transfers outside the EEA are protected by Standard Contractual Clauses.

The commission fees collected by the Platform vary based on the product category of the items listed and the type of Seller. The applicable fees are:

• Original Art: 35% Flat Fee for Creators and 20% Flat Fee for Dealers.
• Prints: 25% Flat Fee for Creators and Dealers.
• Furniture: 20% Flat Fee for Creators and 15% Flat Fee for Dealers.
• Decor, Lighting, Home Accessories, Bathroom Accessories, Bedding, Dining: 15% Flat Fee for Creators and Dealers.

The applicable commission fee is deducted from the final sale price of the Order before any payment is transferred to the Seller.

If a promotional discount is applied to the order, it is subtracted from the total sale price before the standard revenue split between Mironova Art and the Seller is determined.

The seller's earnings, after deducting the Platform's commission, are transferred to the specified account within 14 days after a withdrawal request is submitted, but only after the 14-day holding period for return and refund cases has passed.

Sellers must ensure that all listed items adhere to the marketplace's product category classification and abide by all platform rules related to pricing, discounts, and other policies.

Mironova Art reserves the right to modify the commission structure, including fees for specific product categories. Any changes will be communicated in advance and apply to all future sales after the effective date.

If a Seller terminates their account, all outstanding commission payments are processed according to the established terms, and orders completed before termination remain subject to the applicable commission fees.